Privacy Policy

The controller of the personal data processed through this website is Dr. Katia Lopes, a physician registered with the Brazilian Regional Council of Medicine (CRM) under No. 225556/SP. For any matter regarding your data, contact katia.ale.lopes@gmail.com.

Data protection officer: the controller herself, at katia.ale.lopes@gmail.com.

Through the contact form: name, email and/or phone number and, if you wish, a message. We also record your acceptance of this policy, with the date, the policy version, your browser identification (user agent) and a pseudonymized code derived from your IP address (keyed hash).

This website does not request health data. Please do not include health information in the form message; it will only be handled during the appointment, in the medical record, under professional confidentiality.

The data is used solely to respond to your inquiry and schedule appointments. We do not send advertising and do not use your data for any other purpose.

Processing is based on your consent (Article 7, I, of Brazilian Law No. 13,709/2018), given when you check the acceptance box on the form. You may withdraw your consent at any time.

We also keep the record of your acceptance on the basis of the regular exercise of rights (art. 7, VI), to prove that consent was given.

Contact data and the consent record are kept for as long as needed to answer your request and arrange the appointment, and are automatically deleted within 12 months of the last contact, unless the law requires otherwise.

We do not sell or transfer your data. It may be stored by hosting and technology service providers hired to keep the website running, which process the data only according to our instructions and with appropriate security measures.

If you choose to contact us via WhatsApp, the conversation goes through Meta’s service, which has its own privacy policy and may process data outside Brazil.

Data may also be shared when required by law or by order of a competent authority.

Under Article 18 of the LGPD, you may request: confirmation that processing takes place; access to the data; correction of incomplete, inaccurate or outdated data; anonymization, blocking or deletion of unnecessary or excessive data; portability; deletion of data processed based on consent; information about sharing; information about the possibility of not giving consent and its consequences; and withdrawal of consent.

To exercise your rights, write to katia.ale.lopes@gmail.com. You may also file a complaint with Brazil's National Data Protection Authority (ANPD).

This website only uses storage that is strictly necessary for it to work, including saving your cookie choice in your browser. Analytics tools are only enabled after you accept, and you can decline them without affecting your browsing. To change your choice at any time, use the "Cookie preferences" link in the footer.

We take technical and administrative measures to protect the data, such as encrypted connections (HTTPS), restricted access and minimizing the information collected.

This policy may be updated. The date of the current version appears at the top of this page, and each acceptance records the version in force at the time.